Refund policy

Returns
Customers can return any eligible item within 30 days of purchase. If 30 days has passed, unfortunately we can’t offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned.

Additional non-returnable items:
Gift Cards
Downloadable software products
Some health/personal care items

To complete your return, we require a Receipt or Proof of Purchase.

Refunds (if applicable)
Once a return is received and inspected, we will send an email notification that we have received the returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then the refund will be processed, and a credit will automatically be applied to the credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at thestore@sealaska.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at thestore@sealaska.com and send your item to: 105 Heritage Way, Suite 101 Juneau Alaska US 99801.

Shipping
To return your product, our mailing address is: 105 Heritage Way, Suite 101 Juneau Alaska US 99801

The customer is responsible for paying for shipping costs to return an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.